1. Introduction

Welcome to Hoperties Tech Solution LLP ("we," "us," "our," or "Hoperties"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our real estate listing website and related services.

By using our website and our mobile application (App or Platform), you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile information
• Property Search Information: Location preferences, property type, price range, search criteria
• Inquiry Information: Messages sent to property owners, agents, or our support team
• Payment Information: Whenever applicable, Payments made through our platform are processed by independent third-party payment service providers. You will be redirected to the respective provider's interface to complete your transaction. The collection, use, and storage of any information you provide during this process will be governed by the terms, conditions, and privacy policy of the applicable third-party provider. We do not collect, store, or have access to your financial information, including but not limited to bank account numbers, credit or debit card details, or UPI credentials. We may, however, receive limited transaction-related information (e.g., transaction status or confirmation) from the payment service provider for the purpose of recordkeeping and order fulfillment. By proceeding with a payment, you acknowledge and agree to the involvement of such third-party service providers and their governing policies.
• Professional Information: For real estate professionals - license information, brokerage details, other professional credentials

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, search queries, click patterns
• Location Information: General geographic location based on IP address, Location/GPS/Similar data or map service data or 3rd party location based data, General Location Data (your city, region, or country. This may be understood from technical data such as your IP address)
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies. Cookies are files which are downloaded to your device when you access our website or web/mobile apps.

2.3 Third-Party Information

We may receive information about you from third parties, including:

• Real Estate Agents and Brokers: Property viewing history, client preferences
• MLS (Multiple Listing Service): Property information, market data, Location data
• Social Media Platforms: When you connect your social media accounts
• Marketing Partners: Lead generation services, advertising networks

2.4 Other Information

• Property Details: Nature of property, location details, property profile, photographs or any kind of visual representations, pricing details, locality details
• Identification Documents: Any documentation or information submitted for the purposes of identity and/or property verification. Such documentation may include, but is not limited to, government-issued identification documents (e.g., Aadhaar card, Voter ID, Driver’s License, Permanent Account Number [PAN] card, Passport) and documents evidencing ownership or possession of property (e.g., utility bills, sale deeds, property registration certificates, property tax receipts, or other similar records).
• Communication Records: This includes records of any communications transmitted to, whether via telephone calls, emails, messages, in-app/web chats, or other modes of correspondence. Such communications may pertain to, but are not limited to, feedback, comments, inquiries, issue reports, customer support interactions, or any other messages exchanged with us or with other users of the platform.
• Technical Information: This includes data relating to the devices, systems, and technologies you utilize to access our services. Such information may include, but is not limited to, hardware model, operating system and version, Internet Protocol (IP) address, browser type and version, preferred language settings, unique device identifiers, advertising identifiers, device serial numbers, device motion data, network configuration details, and other similar technical attributes.
• Application-Specific Permissions: Our mobile application may request access to certain device functionalities and data, including but not limited to notifications, camera, location services, phone (dialer), and access to stored photos and videos. Most of these permissions are subject to your prior, explicit consent and require manual approval on your device. You retain the right to modify or revoke non-essential permissions at any time through your device's settings. However, please note that revocation of certain essential permissions may impair or prevent the proper functioning of the application. As app permission requirements may be updated from time to time, we may provide additional disclosures regarding specific permissions within the application itself or through the applicable app distribution platform (e.g., Apple App Store or Google Play Store).
• Information Received from Third-Party Sources: We may obtain certain information about you from third-party sources, including but not limited to advertising and marketing partners, as well as through property-related campaigns and publicly available records. Additionally, where you choose to access or interact with the Platform using third-party services—such as single sign-on (SSO), multi-factor authentication (MFA), or two-factor authentication (2FA) providers—we may receive information associated with your third-party account. This may include, without limitation, your name, email address, phone number, and location data, as permitted by the privacy policies and terms of such third-party services.
• Additional Information: This includes any other information that you voluntarily provide to us with your permissions, consents, or preferences.

3. How We Use Your Information

3.1 Service Provision

• Provide and maintain our real estate listing services
• Process property searches and display relevant listings
• Facilitate communication between buyers, sellers, and agents
• Create and manage user accounts
• Respond to inquiries and provide customer support

3.2 Communication

• Send property alerts and notifications
• Provide market updates and real estate insights
• Send service announcements and updates
• Respond to your questions and requests
• Send marketing communications (with your consent)

3.3 Improvement and Analytics

• Analyze website usage to improve our services
• Conduct market research and analytics
• Develop new features and services
• Optimize user experience and website performance

3.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized access
• Enforce our terms of service and policies
• Resolve disputes and legal issues

4. How We Share/Use Your Information

4.1 With Real Estate Professionals and Users

• Share your contact information with agents and brokers or users for property inquiries
• Provide your preferences to help match you with suitable properties
• Share viewing history and search behavior with authorized real estate professionals
• The Company may share your Personal Data with other registered users of the Platform, including but not limited to property owners, renters, brokers, dealers, and similar parties, for the purpose of facilitating communication and establishing connectivity between users.

4.2 With Service Providers

• Third-party vendors who provide services on our behalf (hosting, analytics, payment processing)
• Marketing and advertising partners
• Customer support and communication tools
• Security and fraud prevention services

4.3 For Legal Reasons

• To comply with legal obligations, court orders, or government requests
• To protect our rights, property, and safety
• To prevent fraud and unauthorized access
• In connection with legal proceedings

4.4 Business Transfers

• In the event of a merger, acquisition, or sale of our business
• To potential buyers or investors (with appropriate confidentiality measures)

4.5 Platform and Services

• Account creation, onboarding, and registration purposes.
• Information you provide for the purpose of listing properties owned by you, or properties which you are legally authorized to advertise, on the Platform. It also encompasses the extension or renewal of such listings, as well as any data submitted to record your interest in a specific property or category of properties.
• Information may be used for the purpose of establishing and maintaining communication between you and other authorized members of the Platform, including but not limited to other users, advertisers, real estate agents, property developers, financial institutions (such as banks and non-banking financial companies), and their authorized representatives or agents. Such communication may occur for a reasonable period following your most recent activity on the Platform, for purposes consistent with your use of the services provided.
• Visual info into your profile and property listing to other users of the Platform; or for providing you with- Use of Personal Data for Platform and Service Enhancement
• Analytics and Profiling: We may collect and process analytical data, in conjunction with your Personal Data, for the purpose of understanding user behavior, preferences, and usage patterns on the Platform. This data may be used to create aggregated or individual user profiles, which enable the Company to enhance its services, deliver tailored content, and provide a more personalized user experience. All such processing shall be carried out in accordance with applicable data protection laws and subject to appropriate safeguards to ensure the privacy and security of your information.
• Platform and Service Improvement: We may process and utilize Personal Data for the purpose of improving the functionality, performance, and overall user experience of the Platform and the Services offered thereon. Such use may include, without limitation, analyzing user interactions, conducting internal research, performing surveys, and evaluating feedback submitted by you.
• Communication and User Support: We may use your Personal Data for the purpose of communicating with you, including responding to your enquiries, comments, or feedback; addressing and resolving technical or service-related issues encountered on the Platform; and considering or implementing suggestions provided by you. Additionally, we may contact you to facilitate your access to the Platform, assist you in the use of the Platform and its Services, and ensure the effective delivery of support and related functionalities.
• Grievance Redressal: We may process and use your Personal Data for the purpose of addressing, investigating, and responding to any grievances, complaints, or concerns raised by you in relation to the Platform, its Services, or associated transactions. Such processing is carried out to ensure compliance with applicable legal obligations and to provide appropriate resolution in a timely and efficient manner.

Please note that the Platform may, from time to time, display advertisements or include links to third-party websites, services, or applications that are not operated or controlled by the Company. Such third-party platforms may independently collect, process, or use your Personal Data, and such activities are not governed by this Privacy Policy. The Company disclaims any responsibility or liability for the privacy practices, data handling procedures, or content of any third-party websites or services. Users are strongly encouraged to review the applicable privacy policies and terms of such third-party platforms to understand how their Personal Data may be collected, used, and protected.

5. Data Retention

Your Personal Data is processed and retained by the Company to enable your access to and use of the Platform and Services. We will retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected or as required to provide the Services available through the Platform.

Notwithstanding any request for erasure, account termination, or cessation of use of the Platform, the Company may retain certain Personal Data where such retention is necessary to comply with applicable legal or regulatory obligations, to exercise or defend legal claims, or to maintain evidence in legal proceedings. This may include, but is not limited to, the retention of contact details, transaction records, or other relevant information for purposes such as:

• Fraud prevention and detection;
• Accounting and financial recordkeeping;
• Dispute resolution;
• Enforcement of the Company’s agreements, rights, or policies; and
• Compliance with statutory retention obligations.

Following the termination of your account or cessation of your use of the Platform, the Company may continue to use, store, and disclose data that has been aggregated and anonymised for any legitimate purpose, including but not limited to analytics, research, service improvement, or statistical reporting. Such anonymised data is no longer considered Personal Data under applicable law, as it cannot be used to identify you.

6. User Rights

6.1 Access and Control Over Personal Data

You have the right to access, verify, correct, complete, update, or request the erasure of any Personal Data that has been collected by the Company through your use of the Platform or the Services. To exercise these rights, you may submit a written request to [email protected].

6.2 Withdrawal of Consent

You may withdraw your consent to the processing of your Personal Data, in whole or in part, at any time by contacting [email protected]. Please note, however, that the Company reserves the right to deny access to or discontinue the provision of the Platform and/or Services if the processing of certain essential Personal Data is necessary for the effective functioning and delivery of the Platform and Services.

6.3 Communication Preferences

The Company, or its authorized service providers and partners, may contact you via voice calls, text messages, emails, Platform notifications, or other communication methods. These communications may include:

• Transactional or service-related messages pertaining to your use of the Platform, including but not limited to payment confirmations, account activity, and customer support updates; and
• Promotional or marketing content related to offers, updates, new features, or Services available on the Platform.

You may opt out of receiving promotional communications by contacting the Company's Grievance Officer using the details provided in this Policy. Notwithstanding such opt-out, the Company may continue to send you non-promotional, service-related communications that are necessary for the operation of the Platform or to comply with legal obligations.

6.4 Third-Party Websites and Advertisements

The Platform may display advertisements or contain links to third-party websites, services, or applications that may collect Personal Data independently of the Company. Such third-party platforms are not governed by this Privacy Policy, and the Company assumes no responsibility or liability for their privacy practices or content. You are encouraged to review the privacy policies of any third-party websites or services you visit through the Platform to understand their handling of your Personal Data.

To exercise these rights, contact us at [email protected] or use our privacy request form.

7. Cookies and Tracking Technologies

7.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

8. Security Measures

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for our team
• Incident Response: Procedures for handling data breaches and security incidents

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. Any access to or use of the Platform by a person under the age of 18 must be under the direct supervision of a parent or legal guardian.

The Company does not knowingly collect, solicit, or process any Personal Data from individuals under 18 years of age, nor does it knowingly target or market its Services to such individuals. If you are under the age of 18, you are requested not to use or access the Platform, or to submit any Personal Data to the Company.

In the event that we become aware that Personal Data has been collected from a child under the age of 18 without appropriate parental consent or supervision, we will take reasonable steps to delete such information from our records promptly.

10. International Data Transfers

If you are located outside India, your information may be transferred to and processed in India. We ensure appropriate safeguards are in place for international transfers.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

The Company reserves the right to update, modify, or amend this Privacy Policy at any time, at its sole discretion. Any such changes shall become effective from the date on which the revised Policy is published on the Platform, unless otherwise specified.

You are encouraged to review this Policy periodically to stay informed of any updates. Continued use of the Platform and Services following the publication of any modifications shall constitute your acceptance of the revised Policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Address: Door No. 2/536 S N Buildings, Parappuram Kuzhur Thrissur Mukundapuram Kerala India